https://ilette.md/ is an online store that makes wedding dresses, evening dresses, dresses for little girls and accessories.
1. Security of personal data
The company https://ilette.md/ collects, processes and uses the personal data of customers. This data will be collected based on the customer’s consent and will be based on the legal requirements to provide the requested services. The company https://ilette.md/ processes personal data in accordance with the provisions of the law and in accordance with the Privacy Policy. This data related to the Payment Operation will include but will not be limited to:
• IP address of the client;
• Name of the client;
• Customer’s first name;
• The customer’s telephone number;
• Card type;
• The name of the customer indicated on the card;
• Client email address;
• Currency of the transaction;
• Delivery information;
2. Support service
https://ilette.md/ offers its customers the Support Service at the phone number 079955335. The working days of the Support Service are Monday-Friday_, working hours _8.00-17.00.
The support service provides consultation to customers regarding the goods and services offered by the Electronic Store, the methods of payment, delivery and revocation of the Payment Operation/Transactions carried out. The support service is obliged to receive complaints from Buyers, to inform them about the status of the complaint investigation process, and, as the case may be, to ensure the investigation of complaints.
3. How do we buy? The technology of making the purchase
On the desired product page, select the quantity and type of product. Click on the ‘ADD TO CART’ button, available under the product images. The product is now available in the ‘SHOPPING CART’. It is accessible from the right corner of the page. Move your mouse over the link, or click, to discover the ‘SHOPPING BASKET’. Edit or continue ordering the goods by clicking on the ‘ORDER’ button.
Enter the contact details and the delivery dates of the goods:
– Buyer’s e-mail address;
– Buyer’s telephone number;
– if the Sale involves delivery, the data necessary to ensure the successful delivery:
• delivery address;
• the name, surname, phone number of the Recipient if it is different from the Buyer.
After which it is necessary to select the payment method.
Click on ‘CONTINUE’ to proceed to the secure payment platform.
4. How do we pay? The technology of making the payment transaction
Before proceeding with the completion of the Payment Operation, all the basic parameters and conditions of the Sale aimed at payment must be made available to the Buyer:
– the unique identifier of the Order;
– the price and quantity of each product / service within the Transaction;
– if the Transaction involves delivery:
– delivery conditions – full or only reference to the Commercial Conditions, and if the Commercial Conditions provide for different delivery methods, then the delivery method applicable to this Transaction must also be indicated unequivocally;
– delivery data (surname, first name, phone number of the Recipient, delivery address);
– the delivery price, if the respective payment is applied;
– other payments if applicable within this Transaction;
– the total value of the order, equal to the amount of the Payment Transaction that will be initiated by the Merchant to pay for the given Sale;
– reference and active link to the Commercial Conditions;
– other special conditions possibly applicable to the given Transaction.
Prior to the initiation of the Payment Transaction, the Buyer must present his agreement regarding the Commercial Conditions by ticking the point “I have read and agree with the Commercial Conditions”.
Payment can be made through the payment instruments offered by “Paynet Service” SRL. The ordered products must be paid in full, otherwise the delivery will not be made.
The website https://ilette.md/is secure,https://ilette.md/does not store your personal, account or card data used in making an online transaction.
5. Delivery and Returns
https://ilette.md/ uses the courier services of the Courier Rapid company.
Weight steps | Door – door | door – Post Office; Post office – door | |||
Local | Național |
Local | Național |
| |
up to 5 kg | 30 | 50 | 25 | 40 |
|
5,01 – 15 kg | 40 | 65 | 35 | 55 |
|
15,01 – 30 kg | 50 | 75 | 40 | 70 |
|
Return
If the good was lost by the Buyer within 3 days, or the delivery is impossible / was not carried out within the maximum term / was not carried out within 30 (thirty) days from the date of confirmation of the respective Payment Operation , https://ilette.md/ is obliged to initiate the Revocation of the respective Payment Operation/Transaction, except in cases where the express written agreement regarding the extension of the delivery term has been received from the Buyer.
The electronic storehttps://ilette.md/ or the Buyer has the possibility to initiate both the Revocation of the Payment Operation/Transaction in full and in partial amount, based on the nature and cause of the revocation
Other examples of transaction cancellation conditions:
– After the beneficiary has entered the payment data, confirmed and authorized its execution, it will not be possible to make changes, revoke the payment and return the financial means related to this payment.
– The commercial relations between the beneficiary and https://ilette.md/ are officially regulated by the consumer protection bodies for the conclusion and execution of distance contracts. The consumer has the right to notify the merchant in writing that he renounces the purchase, without penalty and without citing a reason, within 14 days of receiving the product or, in the case of services, from the conclusion of the contract.
– The Beneficiary cannot request reimbursement of the transferred funds, and the Operator will not consider the Beneficiary’s claims regarding the reimbursement of the funds.
privacy policy
The confidentiality of customer data is very important to us. https://ilette.md/ respects and protects its customers. The way of using the information provided by the customers is presented below. If updates to the privacy policy are made, they will be posted on this page. We reserve the right to change this privacy policy at any time.
Final and Judicial Provisions
Any dispute arising in connection with the use of this service will be resolved amicably. When conflicts arise during the purchase, payment or delivery of products purchased from the company https://ilette.md/ and which are not regulated by a point of this act, they will be resolved amicably within 30 working days from the moment of the written notification of the problem.
If the conflict cannot be resolved amicably, the jurisdiction rests with the courts of the Republic of Moldova. By agreeing to these terms and conditions, the customer assumes all such risks.